Freedom Unlimited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.
1. Information We Collect
Information You Provide
We collect information that you voluntarily provide when using the Service, including:
- Account Information: Name, email address, password, company name, and phone number when you register for an account.
- Profile Information: Job title, profile photo, and other details you add to your profile.
- Payment Information: Billing address and payment method details. Payment card information is processed securely by our payment processor (Stripe) and is not stored on our servers.
- Content: Contacts, emails, documents, notes, files, and other content you create, upload, or transmit through the Service.
- Communications: Messages you send to us through support channels, email, or the contact form.
Information Collected Automatically
When you access the Service, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, actions taken, time spent on pages, and interaction patterns.
- Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Log Data: IP address, access times, referring URLs, and error logs.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in the Cookies section below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service.
- To process transactions and send related information.
- To send you technical notices, updates, security alerts, and support messages.
- To respond to your comments, questions, and customer service requests.
- To monitor and analyze usage trends to improve user experience.
- To detect, investigate, and prevent fraudulent or unauthorized activity.
- To personalize the Service and provide content relevant to your interests.
- To comply with legal obligations and enforce our policies.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics, hosting).
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Protection of Rights: To protect the rights, property, or safety of Freedom Unlimited, our users, or the public.
- With Your Consent: With your explicit consent or at your direction.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. Specifically:
- Account Data: Retained while your account is active and for 30 days after account deletion.
- Usage Data: Retained for up to 24 months for analytics purposes, then aggregated or deleted.
- Payment Records: Retained for 7 years as required by tax and accounting regulations.
- Support Communications: Retained for up to 3 years after resolution.
You may request deletion of your data at any time by contacting us. We will delete or anonymize your data within 30 days of your request, except where retention is required by law.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
For All Users
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Data Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Opt out of marketing communications at any time.
For EU/EEA Residents (GDPR)
- Right to restrict processing of your personal information.
- Right to object to processing based on legitimate interests.
- Right to withdraw consent at any time where processing is based on consent.
- Right to lodge a complaint with your local data protection authority.
For California Residents (CCPA)
- Right to know what personal information is collected, used, and shared.
- Right to delete personal information held by us.
- Right to opt out of the sale of personal information.
- Right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us at privacy@freedomunlimited.com. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for the Service to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how you interact with the Service so we can improve it.
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.
7. Security
We implement industry-standard security measures to protect your information, including:
- AES-256 encryption for data at rest.
- TLS 1.3 encryption for data in transit.
- Regular security audits and penetration testing.
- Access controls and authentication requirements.
- Monitoring and alerting for suspicious activity.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website.
- Sending you an email notification.
- Displaying a prominent notice within the Service.
Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@freedomunlimited.com.